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IT Support Skills

Accounts

Email

  • Enable two step verification (mobile, cloud)
  • Enable Recovery phone (mobile, cloud)
  • Configure university email account on Outlook

Eduroam

  • How to apply for account
  • How to configure on mobile phone
  • How to configure on windows

Turnitin

  • How to login Turnitin account
  • Enable quick submission
  • How to delete paper from repository
  • How to delete paper from Inbox

Software Installations

Softwares

  • Windows 11, 10, 7
    • Microsoft 365/Office
    • Adobe reader

  • Ubuntu

  • How to unistall software

Hardware

  • Installation of Printer Drivers
  • Installation of Device Drivers

Microsoft Teams

  • Installation of mobile and desktop app
  • How to login on mobile, desktop and cloud
  • Create Team
  • Create Class
  • Schedule meeting

Planner

  • Add Task

Google Calendar

  • Add event (mobile, cloud)
  • View event (mobile, cloud)
  • Repeat event

Google Task

  • Add task
  • Add repeat task

Biometric devices

  • On or Off devices

Email client configuration (e.g., Outlook, Thunderbird).

Outlook

  • Send and Receive Email
  • Add Event in Calendar
  • Add new Contact

Understanding operating systems (Windows, macOS, Linux)

Remote support tools (e.g., TeamViewer, AnyDesk).

Anydesk

Printer and peripheral troubleshooting.

Network setup and configuration.

  • How to connect an RJ45 connector to a cable?

    Familiarity with ticketing systems (Jira)

Familiarity with ticketing systems

Knowledge of university learning management systems (Moodle)

Basic programming or scripting (e.g., PowerShell, Python)

Virtualization technologies (Oracle Virtual Box, VMware)

Understanding of Active Directory and user account management

Understanding of Wi-Fi networks and troubleshooting

  • How to configure eduroam on mobile devices and phone.

Familiarity with video conferencing tools (Zoom, MS Teams, Google Meet)

Antivirus and malware removal techniques

Cloud Storage (OneDrive, Google Drive)

  • Create folders, subfolders
  • Advanced search tools to find files using keywords, file types, or metadata.
  • Multiple users can work on the same document, spreadsheet, or presentation in real time.
  • Add comments, suggestions, or feedback directly within documents.
  • How to access file (OneDrive, Google Drive)
  • How to save file (OneDrive, Google Drive)
  • Share files or folders via links with customizable permissions (view, edit, or comment).
  • Restrict sharing by requiring sign-in or setting expiration dates for links.
  • Sync files across desktops, laptops, smartphones, and tablets for offline access.
  • Restore previous versions of files for up to 30 days or more, depending on settings.
  • Notifications for file conflicts with options to merge or overwrite changes.
  • Automate backups of specific folders or devices to the cloud.
  • Use tools like Google Apps Script (Google Drive) or Power Automate (OneDrive) for repetitive tasks.
  • Edit files without internet connectivity; changes sync when back online